Why our return policy is different
Every Lugdi Studios product is printed only after you order it. Your garment is made for you and cannot be restocked or resold. For this reason, we do not accept returns or exchanges for reasons of size, fit, colour preference, or change of mind. Please check the size chart on each product page carefully before ordering. If you are between sizes, write to contact@lugdi.shop and we will help you choose.
What qualifies for a claim
We will replace your item in these cases, reported within 7 days of delivery:
- Manufacturing defect: broken stitching, holes, faulty zipper, or print peeling on arrival.
- Wrong item: different design, size, or colour from what your order confirmation shows.
- Transit damage: parcel arrived torn, crushed, or stained with the product damaged inside.
What does not qualify
- Size or fit preference, including items that feel smaller or larger than expected.
- Slight differences between screen colours and the printed garment. Screens display colours differently, and a small variance is normal.
- Late delivery on its own. See the Cancellation Policy for orders in transit.
- Products that have been worn, washed, altered, or have tags removed, except for a defect found on first inspection.
- COD orders refused at the door. Refused parcels follow the reship process below.
How to raise a claim
Mail contact@lugdi.shop within 7 days of delivery with your order number, registered phone number, an unboxing video recorded from the sealed pack, and clear photos of the issue plus the shipping label. Claims without an unboxing video take longer to verify and may be declined if the issue cannot be confirmed. Our team responds within 48 hours on business days.
How claims are resolved
Approved claims receive a one-time replacement of the same item, shipped free of charge. Size exchange is offered only when we sent a size different from your order. A refund is offered only when a replacement is not possible, for example when the design is retired. Prepaid refunds go to the original payment source in 5 to 7 business days. COD order refunds are made by bank transfer or UPI after we collect your details securely. Replacement dispatch follows the standard 7 to 14 business day delivery window.
Returned and unclaimed parcels
Parcels that return to us undelivered are held at our facility for 100 days from the date of return. You can request a reship to the same or a new address within this period. Reshipping charges apply. After 100 days the parcel is liquidated and no further claim is possible.